Christmas shipping delays / solution

Home Forums DF95 Christmas shipping delays / solution

This topic contains 1 reply, has 2 voices, and was last updated by  dandyfunk 8 months, 1 week ago.

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  • #968

    DragonSailing NA
    Keymaster

    We have had a HUGE response to the class and to our company over 2016.
    Thanks to everyone who has helped make the DF95 the fastest growing class in North America this year!
    Internally we have had some growing pains and in case you didnt know we are a one man show so keeping up with demand has been a challenge. We apologize to those of you who have been waiting and thank you for your patience!

    We expect ANY and all backorders will be fulfilled by the end of this weekend!

    In the next week or so we will be shifting order fulfillment to our excellent warehousing partner, and we expect a huge improvement getting your orders to you on a more timely basis. This also means that boat orders and parts orders will all come from one source with a few exceptions of custom made items!
    After this weekend we are committed to making sure that orders are fulfilled within one business day and since we ship parts and accessories usually either Priority Mail or 1st class mail depending on weight and size, it should arrive at your doorstep no later than 3 business days!
    This will also free me up to focus on service, sales and marketing so we can help expand the line!

    Kindest regards,

    Chuck LeMahieu
    Owner
    Dragon Sailing North America

  • #979

    dandyfunk
    Participant

    Should we expect an e-mail or the tracking number added to the order summary on the DSNA website when the backorder is shipped?
    Thanks,
    Dan Bidwell

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